A summary of “What’s your form? The evolution of government service delivery,” explaining how forms evolved from paper to AI-enabled platforms and why this shift matters for U.S. federal contractors. Learn how to turn compliance into measurable value—improving CX, equity, security, and outcomes—by treating the “form” as a policy instrument and a trust interface.

A new fellows paper by Heather Openshaw shows most government data is “dark”—unused, risky, and costly. It explains how AI and digital public infrastructure can unlock value only if governance, consent, and data hygiene come first. Here’s why that matters for U.S. federal contractors’ capture, compliance, and solution design.